How to Mark a Ticket as Done or Cancel It

Overview:
When a job is completed or cancelled, you can update the ticket's final status to reflect that. Marking tickets correctly keeps your dashboard clean and helps you track turnaround times accurately.

✅ Marking a Ticket as Done

1. Open the ticket from your list or dashboard

2. Click on the final status (e.g., "Completed", "Ready for Pickup", or any last step in your template)

3. Confirm the update — if the status is set to notify, an email will be sent to the customer automatically

4. The ticket will now appear under the “Done” column in your public dashboard

💡 You can still reopen or edit the ticket later if needed

❌ Cancelling a Ticket

1. Open the ticket

2. Click the “Cancel Ticket” option (available from the actions menu or ticket footer)

3. Optionally, add a reason or internal note

4. The ticket will be archived and removed from active dashboards

📊 Why It Matters

• Keeps your active queue focused only on pending and ongoing jobs

• Helps with turnaround analytics (time from created → done)

• Sends clear signals to customers that their job is completed or canceled