Quick Start – Create Your First Ticket

Overview:
Creating your first ticket is fast and easy. Tickets are the heart of HoopoTrack — they represent customer jobs (like a phone repair, a print order, or a tailoring request) that you want to track and update.

🪜 Step-by-Step: Create a Ticket

1. Go to your Dashboard
   After logging in and completing your business profile, you’ll land on your main dashboard.

2. Click “New Ticket”
   You’ll find this button in your navigation or tickets page.

3. Choose a Template

   • You can pick one of the 8 built-in templates (Phone Repair, 3D Print, Tailor, etc.)

   • Or use a custom one you've created earlier.

4. Fill Out Ticket Info

   • Customer name & phone (optional but useful for notifications)

   • Notes or special instructions

   • Add a PIN if you want to protect the customer’s tracking page

5. Save the Ticket

   • The system generates a tracking link + QR code

   • You’ll see a print option to give the customer a paper receipt

📤 What Happens Next?

• The customer can scan the QR or click the link to view real-time updates

• As you update the ticket status, HoopoTrack sends automatic emails (if enabled)

🧠 Pro Tips

• Use predefined templates to get started quickly

• For repeat customers, consider using a consistent PIN (if security is needed)

• You can always edit ticket details later