Understanding Quotas (Email, SMS, Templates, etc.)

Overview:
HoopoTrack uses a quota system to keep things simple and fair. Your account comes with a monthly limit on how many messages you can send and how many tickets/templates you can use — depending on your current plan.

📦 What Are Quotas?

Each shop has a monthly allowance for:

ResourceWhat It Means✉️ EmailNumber of automated customer emails you can send (e.g., "Your order is ready")📱 SMSNumber of customer SMS notifications (Coming soon)🟢 WhatsAppNumber of WhatsApp messages (Coming soon)🎫 TicketsNumber of job tickets you can create📋 TemplatesNumber of custom templates you can create

🧠 Quotas reset at the beginning of each month.

🔍 How to View Your Quotas

• Your current usage is visible in the top navigation bar

• You'll also see warnings when you're close to hitting a limit

• In the future, your dashboard will show a full quota breakdown

⛔ What Happens When You Hit a Limit?

• You won’t be able to send new messages or create tickets/templates beyond your quota

• You can upgrade your plan (Coming soon) to unlock more capacity

💡 Example

You’re on the free plan with 30 ticket quota. If you hit 30 tickets in a month, you’ll need to wait for the next month or upgrade to create more.